Frequently Asked Questions

 

How do I contact customer service?

At Morrison Man., we are committed to providing the best possible skin care products and the best possible service to our customers. If you ever have any questions please feel free to get in touch with us using the contact form in our contact us section.

You may also contact us at:

Morrison Man

Email: hello@morrisonman.com

What are your hours of operation?

MONDAY — FRIDAY, 9 AM — 5 PM

When will my order ship?

HOLIDAY SHIPPING TURN AROUND (DEC 1st – DEC 24th):  Please allow 1-2 working days for your order to ship out.  Orders need to be placed by Wednesday Dec 18th to be received by Christmas.

HOLIDAY CLOSURES:  We will be spending time with our families from Dec. 20-30th. If you order during this time your order will ship out on Dec 31st. Thank you.

REGULAR SHIPPING TIMES: All orders will be shipped within 48 hours of your order being approved. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed within 48 hours of the next business day.

If an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone).

All orders to US destinations are shipped via USPS First Class Mail or USPS Priority Mail ; international shipping carrier is based on the destination.

What are your shipping rates?

Shipping Rates:

US & Canada:

Purchases Under $20.00 = $3.00 First Class Mail

Purchases Under $69.00 = $5.75 Priority Flat Rate

Purchases $75.00 or more = FREE SHIPPING

International:

small package (2 pounds and under) = $17.00 Priority flat rate small

medium/large package (2 pounds- 20 pounds) = $40.00 Priority flat rate med/large

What payments do you accept?

We accept PayPal, Visa, MasterCard, American Express or Discover in real time (meaning your card will be charged at checkout).

Do you offer coupons?

We love to offer coupon codes to our loyal customers. Please check out our Facebook page and newsletter for special savings. Coupon codes MUST be entered correctly at checkout. You should see the discount BEFORE payment confirmation. Sign up for our mailing list to receive exclusive money saving coupon codes.

What is your return policy?

If, for any reason, you are not completely satisfied with your purchase from Morrison Man at www.MorrisonMan.com, simply contact us at returns@morrisonman.com for return approval within 72 hours of receiving your product. We will issue you a return number or exchange your product for something else in our store. Shipping fees, including return shipping fees, are not refundable. We apologize, but returns or exchanges for purchases made at a retail location other than Morrison Man at www.MorrisonMan.com must be returned to that point of purchase.

How is my privacy protected?

We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology.

Do you offer wholesale?

Interested in carrying our products? Or do you have a favorite shop you would like to recommend us to? Click here to read more about our exciting wholesale program.

How are your face and body soaps made?

With love and soul of course! Our natural face and body soaps are handcrafted from scratch in small batches using the cold process method. We start with food grade oils and add pure essential oils, fresh herbs and rich, moisturizing oils and butters. The process takes several weeks to make your soap into the best natural soap available.

How long do your face and body soaps stay fresh?

Our soaps will keep for 1 to 2 years, but are best used within 6 months to retain the strength of the natural essential oils.

Are your face and body soaps safe for babies and people with sensitive skin?

All of our face and body soaps contain high amounts beneficial oils and are free of any sulfates and detergents which are found in most commercial skin care products.

Disclaimer: Although allergic reactions to our ingredients are uncommon, we recommend you test our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

How do I make my soap last longer?

Avoid letting water from showerheads stream onto the soap. Keep dry after use by setting on its edge or in an elevated soap dish where it can drain. You can purchase one of our handmade wooden soap decks that will aid in keeping your soap high and dry. If you wish to store your soap before you use it, store in a dark, dry place like a linen closet or drawer.

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